CASE STUDY

ASSISTANCE SYSTEM

Operational systems and self-service portals for insurance company in CEE region

Development and maintenance of the systems in the most important operational areas in all business lines including: automotive, travel, home, medical, legal and insurance protection of electronic devices. Implementation of innovative solutions leading to automation, integration and improvements.

Responsibilities:

  • Claims registration system (liquidation and assistance)
  • Service provider network system (for department and b2b portal)
  • Integrations module (web api and services, public and internal, integration of 3rd party interfaces)
  • Policy database system (integrations, advanced search)
  • Communication module (e-mails processing, SMS processing and other channels like Messenger, WhatsApp etc.)
  • Payments module (including automatic payments) and integration with accounting
  • Claims registration self-service portals (B2B, B2C)

DETAILS

Project goal

Development and maintenance of the systems.

Industry

Insurance.

Tech Stack

UML, .NET Framework, .NET Core, ADO .NET, Entity Framework , Microsoft Azure, Docker, Microsoft Azure Infrastructure, Microsoft Azure ARM, WCF, WinForms, Git, MVC, MVVM, Visual Studio architecture and modelling tools, IBM Rational Software Architect, Visio, Microsoft Xamarin, Microsoft Azure IoT, Loxone, Azure Functions, Azure Logic Apps, Microsoft Automation, Power BI Embedded, .NET Multi-platform App UI (.NET MAUI)

Tasks

As a software development and maintenance provider, responsibilities include coding, design, testing, bug fixes, updates, and security patching.

Results

Delivery and maintenance of systems listed below:

  • Claims registration system (liquidation and assistance)
  • Service provider network system (for department and b2b portal)
  • Integrations module (web api and services, public and internal, integration of 3rd party interfaces)
  • Policy database system (integrations, advanced search)
  • Communication module (e-mails processing, SMS processing and other channels like Messenger, WhatsApp etc.)
  • Payments module (including automatic payments) and integration with accounting
  • Claims registration self-service portals (B2B, B2C)

Benefits

  1. Cost Savings
  2. Improved Customer Experience
  3. Real-Time Communication with customer
  4. Efficient Workflows

WHAT WERE THE NEEDS?

Our insurance partner requested our assistance in developing and maintaining systems that span critical operational aspects across all business lines.

WHAT HAVE WE DELIVERED?

Over the past decade, our company, MPED Sp. z o. o., has provided development and maintenance services across critical operational areas in various business sectors. Our deep industry expertise enables us to propose innovative solutions, implement process automation, and advise on functional improvements.

Would you like to know more about the service?

Drop us a message!

Paweł Kieżyński

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CEO

pawel.kiezynski@mped.pl
+48 508 040 852