Service automation case study
MPED Self-Service Pods
A proprietary kiosk combines a touchscreen, payments, fiscal devices and dedicated software to automate sales, bookings and queue management.
Project at a glance
- Product
- Proprietary MPED self-service kiosk
- Engagement
- Hardware, software and integrations
- Environment
- Services, recreation, culture and retail
- Outcome
- 50% reduction in customer service time
Operational context
Challenge
Companies in the service sector, as well as recreational and retail facilities, were increasingly looking for ways to improve customer service, reduce queues, and automate payment and fiscal processes. Manual service led to higher costs, errors, and longer transaction times. The need arose for a modern self-service kiosk that would be intuitive to use, compliant with Polish fiscal regulations, and ready for deployment across various industries.
Delivery response
Solution
MPED Sp. z o.o. designed and implemented a proprietary self-service kiosk, combining advanced technologies with modern design. The device enables customers to make purchases, book services, and manage queues independently, minimizing the need for staff involvement.
From selection to payment
System functionality
The kiosk brings payments, fiscal receipts, sales, bookings, queues and promotional communication into one interface.
- Support for card and cash payments
- Automatic issuance of fiscal receipts
- Reservation and ticket sales system
- Queue management module
- Ability to display advertising and promotional content
- Customizable interface tailored to client needs
- Integration with Microsoft Azure cloud – monitoring and remote updates
Deployment flexibility
Applications
The hardware and software can be tailored to self-service processes across multiple types of facilities.
- Service industry (beauty salons, hairdressing, cosmetics)
- Recreational and sports centers (swimming pools, wake parks)
- Cultural venues (museums, galleries)
- Retail locations
Kiosk in action
Laboratory test purchase flow
A short product demo showing how the self-service kiosk guides users through selecting and purchasing laboratory tests in a clear, touch-first flow.
Device detail
Technical specifications
The kiosk combines an industrial touchscreen, payment and fiscal devices with an application running on Windows 11.
- 27-inch high-resolution touchscreen
- POSNET fiscal printer – compliant with Polish regulations
- Self 2000 payment terminal for cashless transactions
- Windows 11 operating system
- Design allowing for stationary or mobile installation
Service and sales impact
Results
- 50% reduction in customer service time
- Lower costs by reducing the need for additional staff
- Automation of fiscal and payment processes
- Improved customer experience with an intuitive interface
- Additional sales and advertising channel
Summary
A complete self-service platform for multiple industries
The proprietary self-service kiosk developed by MPED Sp. z o.o. is a versatile tool that revolutionizes customer service across multiple industries. By combining modern hardware, dedicated software, and Microsoft Azure cloud infrastructure, our clients can efficiently manage sales and reservations while enhancing customer comfort and satisfaction.