Technology for insurance and assistance teams
Insurance software development.
Connected assistance operations.
We build insurance software solutions for claims and assistance teams. Connect case intake, provider coordination and settlements, with system integrations and AI automation that reduce repetitive data entry.
For insurers, assistance providers and claims operations teams.
- 01
Request received
Call, email, portal or partner API
- 02
Case registered
Details, documents and classification
- 03
Assistance coordinated
Team, provider and service status
- 04
Settlement completed
Costs, payments and reporting
Assistance and claims management software
Less work between systems. More control over every case.
Support day-to-day claims management and assistance case handling with tools for your operations team, customers and provider network. Start with a module for intake, case tracking or settlements, and connect it to the systems your team already uses.
Case intake and claims management
Keep customer details, documents, status and activity history in one case. Validate claims and assistance requests, assign tasks and track progress through agreed handling stages.
Service-provider coordination
Connect repairers, recovery operators, medical providers and other partners. Support location-based dispatch, task allocation and service tracking.
Customer and partner portals
Online submissions, document uploads and case tracking for customers. A B2B portal for provider tasks and service settlements.
Settlements and payments
Cost control, invoice checks and provider settlements. Connect financial workflows with banking and accounting systems.
Communication and reporting
SMS and email updates, contact history and operational reporting. Connect case data with your data warehouse and analytics tools.
Insurance system integrations
Connect claims and assistance workflows with CRM, policy systems and partner APIs. Share case data with agreed access roles, activity records and monitoring.
FORGE / AI for insurance operations
Turn the customer conversation into a registered case.
FORGE interprets an incoming request, extracts the details, identifies the business line and completes the registration in your assistance system. Your team can focus on the customer and cases that need their judgement.
- Case details and attachments captured where the source channel makes them available.
- Verification of the result and a record of the work performed.
- Access rules, approvals and exception handling agreed with your team.
- Local, hybrid or cloud deployment scoped around your data and integrations.
Data Miner / company verification and risk insights
Bring company data together for a better-informed review.
Data Miner brings data collection, analysis and reporting into one workflow. For insurance teams, it can support company and service-provider checks without repeated manual searches across separate sources.
Company data
Company records, financial information and counterparty signals.
Analysis and verification
Consolidate information and assess indicators and risk signals.
A report for your team
Structured evidence and scoring to support business review.
Sources selected for your market and workflow
For projects in Poland, sources can include KRS, GUS and agreed financial-data providers. We select sources for the markets you serve and confirm access rights before integration.
This supports company and counterparty review. Assessment criteria and decisions remain with the responsible team.
See the company risk-scoring case studyInsurance delivery experience
Built on operational systems and documented delivery.
Case study / international insurer
30%reduction in assistance request handling time
A platform for Central and Eastern European markets connected case intake, service-provider coordination, customer communication and financial settlements.
A reported outcome from this project, not a forecast for every implementation.
Read the assistance platform case studyHistorical references / AXA
Experience grounded in operational delivery.
The recommendation describes development and maintenance of operational systems across motor, travel, home and medical assistance, among other business lines. It recognises industry knowledge, commitment and timely delivery.
These references concern projects delivered by MP Electronics & Development Sp. z o.o., later MPED Sp. z o.o.
Read the AXA references (PDF)A focused first step
Start with the workflow that slows your team down.
01 / Discover
Follow a real case
Map the journey from intake to closure: the people involved, the systems used and the information copied manually.
02 / Scope
Define connections and controls
Agree interfaces, data access, responsibilities, approvals and how errors will be handled.
03 / Validate
Measure the first delivery
Set acceptance scenarios and review processing time, data quality and exceptions with your team.
Engineering capabilities: .NET / C#, Microsoft Azure, SQL Server, React, REST / SOAP, DWH and ETL integrations.
Before we begin
Insurance software, integration and AI - common questions
Can you integrate with our existing claims or assistance system?
Yes, where the required interfaces and data access are available. We can connect your claims management or assistance system with CRM, policy platforms, provider portals and finance tools. We review your environment first, then agree whether to add an integration, extend a module or automate a specific task.
What can FORGE do during case registration?
It can read a call transcript or message, extract required details, classify the request and register a case in the target system. Attachments are included where the source channel provides them. Approval rules and exception handling are agreed with your team.
Does Data Miner make insurance decisions?
Data Miner supports company-data collection, analysis and counterparty risk assessment. Its report and score inform review by the responsible team. Data sources, access rights and assessment criteria are scoped for your workflow.
How do we start an insurance software project?
Choose a process that currently involves repeated manual work. We review the workflow, existing systems, available data and intended outcome with your team, then propose a focused first stage and a way to measure its results.
Let’s talk about your operations
Which part of your workflow needs to work better?
Tell us about your current process and systems. We will help identify where to start: an assistance module, integration, Data Miner or FORGE automation.